The Counter East / Free host guide

A confident welcome.
Even when there’s a wait.

“Why is that table empty?” “You said twenty minutes.” Give your hosts the words—and the next steps—to handle the conversations that shape a guest’s first impression.

• Ten common questions, with ready-to-use responses.
• A clear routine for estimates, updates, and manager handoffs.
• A printable host-stand reference for the next busy shift.